Privacy Policy
Last updated: January 2025
1. Who We Are
J&M Cleaning UK (“we”, “us”, “our”) is a professional cleaning company based in Liverpool, England. We provide domestic, commercial, and specialist cleaning services across Merseyside.
Contact: contact@jmcleaning.uk | 07501 248 495
2. What Data We Collect
When you use our website or contact us, we may collect:
- ✓ Full name
- ✓ Email address
- ✓ Phone number (optional)
- ✓ Property address (when booking a service)
- ✓ Message content submitted via our contact form
- ✓ Service type requested
We do not collect payment card information directly — any payments are handled by secure third-party processors.
3. How We Use Your Data
We use your personal data to:
- ✓ Respond to your enquiry and provide a quote
- ✓ Schedule and confirm cleaning appointments
- ✓ Send you service-related communications (confirmations, reminders)
- ✓ Improve our website and services
- ✓ Comply with legal obligations
We will never sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
Under UK GDPR, we process your data on the following bases:
- ✓ Contractual necessity — to fulfil a booking or service request
- ✓ Legitimate interests — to respond to enquiries and manage our business
- ✓ Consent — where you have explicitly opted in to receive marketing communications
5. Third-Party Services
We use the following trusted third-party services to operate our website:
Resend (email delivery)
Used to send and receive enquiry emails. Data processed in accordance with Resend's privacy policy.
Vercel (website hosting)
Our website is hosted on Vercel's infrastructure. Standard server logs may be retained briefly.
6. Data Retention
We retain your personal data only for as long as necessary:
- – Enquiry data: up to 12 months after last contact
- – Customer records: up to 6 years (required for tax and legal compliance)
7. Your Rights
Under UK GDPR, you have the right to:
- ✓ Access the personal data we hold about you
- ✓ Request correction of inaccurate data
- ✓ Request deletion of your data ('right to be forgotten')
- ✓ Object to or restrict processing
- ✓ Withdraw consent at any time
- ✓ Lodge a complaint with the ICO (ico.org.uk)
To exercise any of these rights, email us at contact@jmcleaning.uk. We will respond within 30 days.
8. Cookies
Our website uses only essential cookies required for operation (e.g. form security tokens). We do not currently use tracking, analytics, or advertising cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the latest revision. Continued use of our website after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch: