Frequently Asked Questions

Book online at jmcleaning.uk/book — pick your service, see the days we actually have free, and confirm in about two minutes. There's no card and no deposit; you settle up in person after the clean. Prefer to talk it through? WhatsApp us or call 0151 203 9410.

Check available dates when booking online. For urgent jobs, contact us to check whether a same-day or same-week slot is available; these cannot be guaranteed.

No. Many clients give us a key or a door code. Every team member is DBS-checked and fully insured — your home is completely safe with us.

Yes — weekly and fortnightly plans are available. New customers pay £20/hour with a 2-hour minimum. Choosing a frequency does not reduce the domestic rate: loyalty rates are earned through completed cleans. We aim to send the same cleaner wherever possible.

You can cancel from your account at any time before the clean. Please give at least 24 hours' notice for cancellation or rescheduling where possible, so we can offer the slot to someone else. There is no automatic cancellation fee. Nothing is paid upfront, so there is nothing to refund.

We cover Liverpool city and all of Merseyside — including Wirral, St Helens, Warrington, Southport, Bootle, Huyton, Kirkby, Runcorn, Widnes, Crosby, and Maghull. Unsure? Just message us.

Yes — always. Professional-grade equipment and products are included in every job. Eco-friendly alternatives are available on request at no extra charge.

Regular cleaning has a 2-hour minimum. Deep and end-of-tenancy estimates allow 2.5 labour hours per bedroom, with a 3-hour minimum: a 2-bed home allows 5 labour hours and a 3-bed home 7.5. These are total cleaner-hours, not a guaranteed visit duration; two cleaners can share the work. The oven and fridge bundle adds 1 hour to the schedule. We confirm the team, scope and expected visit duration with you.

Oven and fridge interior cleaning are an optional bundle at £60, adding 1 hour to the schedule. They are not included in the base deep-clean or end-of-tenancy price. The bundle price does not change with your loyalty tier.

Yes — after-build cleans are one of our specialist services. We remove dust, debris, paint splatter, and silicone residue to leave your property handover-ready.

Yes — it's one of our specialisms. We offer professional mould removal and anti-mould treatment for bathrooms, walls, ceilings, and grouting. Prevention advice is included free with every mould job.

Our treatment tackles mould at the root and applies a protective anti-mould coating. We also advise on ventilation and humidity to prevent regrowth. Most customers don't see it return after proper treatment.

Yes — prolonged exposure to mould can cause respiratory problems, allergies, and other health issues, particularly in children and the elderly. We recommend treating it as soon as it appears.

We clean to the agreed checkout checklist and provide photos of the work. We cannot guarantee a tenancy deposit refund: the landlord or agent's decision also depends on the tenancy, inventory and any issues beyond cleaning. Our re-clean guarantee covers missed work within the agreed scope; see our Terms for details.

We work to the agreed checkout checklist, including bathroom deep cleaning, skirting boards and inside windows. Share your inventory requirements before booking. Oven and fridge interiors are a paid optional bundle, not part of the base price.

No. Most tenants hand us a key and collect it after. We work quickly and methodically, then send you confirmation when we're done.

Yes — every single team member holds a valid DBS (Disclosure and Barring Service) certificate. We carry copies on every job. Your safety is non-negotiable.

Yes — J&M Cleaning UK carries full public liability insurance. In the very unlikely event of accidental damage, you're completely covered.

Tell us within 24 hours of completion about any missed work within the agreed scope. Our Terms explain the free re-clean guarantee and exclusions, including pre-existing damage and areas outside the booking.

Our team members are DBS checked and insured. Agree key handling and access instructions with us before the visit, and contact us if you have any concerns.

New-customer regular cleaning is £20/hour with a 2-hour minimum. Deep and end-of-tenancy cleaning use £30/hour: 1, 2, 3 and 4 bedrooms start at £90, £150, £225 and £300. Oven and fridge interiors are an optional £60 bundle. These are estimates for the selected scope; any additional work and price must be agreed before it begins. There is no automatic condition surcharge. Get a current estimate at jmcleaning.uk/#instant-quote or book at jmcleaning.uk/book.

The calculator estimates the work you select. We confirm the scope and price before work starts and agree any extra work with you first. There is no automatic condition surcharge.

No. There's nothing to pay when you book — no card, no deposit. You settle up in person after the clean, once you've seen the work done.

Loyalty rates are earned through completed cleans. Your account shows your current tier and any eligible rewards. Selecting weekly or fortnightly domestic cleaning does not itself give a discount.